Store Policy

1. Shipping Policy

We ship with UPS and Fedex cargo companies. We ship wherever UPS and Fedex operate.
Orders typically ship within 5 business days.
Shipping costs and estimated delivery times are provided at checkout.
For more information, please visit our Shipping & Returns Page.

2. Return & Exchange Policy

We want you to be completely satisfied with your purchase.
If you're not happy with your order, please contact us within 7 days of receiving it.
We accept returns and exchanges on unused items in their original packaging.
Please read our Shipping & Returns Page for detailed instructions.

3. Payment Options

We accept all major credit cards, and bank transfer.
We work with Iyzico as a payment service provider company (Iyzico is a PayU company).
Your payment information is securely processed, and we do not store any card details.

4. Privacy & Security

Your privacy is important to us. We never share your personal information.
Our website is secure, and we use industry-standard encryption to protect your data.
For more details, please review our Privacy Policy Page.

5. Customer Support

We're here to assist you. Contact our friendly customer support team at info@woodcraftconcept.com
We strive to respond to inquiries within 24 hours during business days.

6. Product Care & Maintenance

For tips on caring for your pet house, please visit our Product Care Guide Page.
Proper maintenance ensures the longevity of your purchase.

7. Custom Orders

We offer custom design options. Contact us for more information on personalized puroducts.

8. Feedback & Reviews

We love hearing from our customers! Share your feedback and reviews on our website and social media.

9. Wholesale & Partnerships

Interested in wholesale or partnership opportunities? Contact us at info@woodcraftconcept.com

10. Stay Connected

By shopping with us, you agree to abide by these store policies.

Thank you for choosing Wood Craft Concept!